Question 1

What is your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee for most products/services, starting from the date of purchase. Please refer to our full terms and conditions page for detailed information and exceptions.

To initiate a refund, please contact our support team with your order details. Refunds are processed within 5-7 business days after approval.

Question 2

How can I contact your customer support?

Accepted Answer

You can reach our customer support team via email at support@yourcompany.com or by phone at +62-812-3456-7890 during our business hours, Monday to Friday, 9:00 AM to 5:00 PM WIB.

For the fastest response, we recommend sending an email. Our team aims to respond to all inquiries within 24 hours during business days.

Question 3

Do you offer international shipping?

Accepted Answer

Currently, we primarily focus on serving customers within Indonesia. We are exploring options for international shipping in the future, so please check back for updates!

Question 4

What payment methods do you accept?

Accepted Answer

We accept various payment methods including major credit/debit cards (Visa, Mastercard), bank transfers via BCA, Mandiri, and other local banks, as well as popular e-wallets like OVO, GoPay, and Dana.

Question 5

Where are your physical store locations?

Accepted Answer

We have physical branches located in Bandung and Jakarta. You can find their full addresses, operating hours, and contact details on our "Store Locations" section below.

Question 6

How long does delivery take?

Accepted Answer

For standard deliveries within major Indonesian cities, you can expect your order to arrive within 3-5 business days. Remote areas may take slightly longer. Expedited shipping options are available at checkout.

Question 7

Can I change or cancel my order after placing it?

Accepted Answer

Order changes or cancellations are possible within 24 hours of purchase, provided the order has not yet been processed for shipping. Please contact our support team immediately for assistance.

Question 8

Do you offer custom product/service solutions?

Accepted Answer

Yes, we offer tailored solutions to meet specific client needs. Please reach out to our sales team at sales@yourcompany.com with your requirements, and we will be happy to discuss possibilities.

Question 9

Are your products environmentally friendly?

Accepted Answer

We are committed to sustainability. Many of our products are made from recycled materials, sourced responsibly, or designed for energy efficiency. Look for specific badges or descriptions on our product pages.

Question 10

How do I stay updated on your new products and promotions?

Accepted Answer

The best way to stay informed is by subscribing to our newsletter! You can also follow us on our social media channels (Facebook, Instagram, Twitter) for the latest news and special offers.

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Frequently Asked Questions

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